If your sales people do this…
I’ve just taken a sales call. It could have been funny if it wasn’t so out of order.
The guy introduces himself with his full name (Joe Smith – hmm) and that of his company and asks if I can help him (doesn’t ask who I am, though).
He then goes into what they do but nothing about where or how they need help. As I’m up to my eyes, I ask him if he’s trying to sell me something.
Er, yes, but, get this:
He proudly shares the fact that they’re fellow members of the London Chamber of Commerce – we’re in the same network – as if this fact makes everything okay!
And he then tries to continue tselling me what they do.
Now despite the fact (or perhaps because of it) that telemarketing and telesales happens to be one of the areas I train in, I’m normally quite forgiving when I’m on the receiving end of a sales call. Yet I’m not amused by this approach and am rapidly losing what little patience I started with. So I tell him I’m not really interested.
Why not?
Not wishing to be rude, I tell him it’s a bad time, I’m really busy.
When would be better, later this week, next week?
I’ve said I’m not interested. I’ve said I’m busy. What else do I have to do?
Give me strength!
If this sounds like any of your sales people’s telephone calls, may I respectfully suggest:
You either give them training or fire them.
Linda
